The Centre for Teaching and Learning's dedicated Digital Education Service Desk is your one-stop resource for expert support.
The service can help with queries related to technology to support teaching, with a focus on Canvas (the University’s Virtual Learning Environment) and its integration with other tools like Replay and ORLO, offering immediate help or connecting you with the relevant specialist team.
The Digital Education Service Desk is available Monday to Friday, 8.30am to 5pm. Please contact the service at digital.education@ctl.ox.ac.uk.
What does our support include?
- Canvas assistance: Help with creating, setting up, and managing courses
- Digital education tools: Guidance on using tools, such as H5P and Vevox
- Course delivery: Support for transitioning your courses fully or partially online
- Accessibility: Advice on making courses more inclusive and accessible.
We also offer:
- Training guidance: Support for delivering and signposting relevant training
- Project management: Assistance with outreach programs such as UNIQ, UNIQ+ Astrophoria, and Opportunity Oxford.
Please note: The service can only assist with queries related to digital educational technologies. For anything else, please contact the general IT Service Desk
What other support is available to you?
Please note: If you need Canvas support outside of service desk hours, you can access live chat with Instructure 24/7 or contact them through the Help button in Canvas's global navigation menu.
What if you are a student?
If you are a student, please refer to the Student Guide for using Canvas at Oxford.
How can you stay connected with the digital education technologies community?
Join our Digital Education Technologies User Group to share knowledge, solve problems, and stay up-to-date with the latest developments in digital education technology at Oxford.
